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Lifetime Warranty
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Warranty & Return Policy
Lifetime coverage. Straightforward returns. Support that continues after the repair.
Warranty Coverage
Mengtor provides a lifetime warranty against manufacturing defects across all product categories. Proper installation and normal use by your customer do not void warranty coverage.
Original packaging is recommended but not required for warranty returns. It is recommended that return items will be packaged with some level of protection for easier and quicker RMA process.
Store Credit & Refunds
Store credit is the standard way we process approved returns. Credit is calculated using the original purchase price or the current selling price, whichever is lower.
We do not charge restocking fees. Store credit can be used for your next purchase.
Cash refunds are also available for all approved returns upon request. Store credit is the default path. Customers will receive cash refund by taking an extra step issuing a credit withdraw request by contacting our customer service to start the process. It takes 1-3 business days for the money to show up.
Clear Timing for Your Return
Return shipping time is separate from RMA processing. Use your carrier’s tracking information to follow your return shipment. Paperwork discrepancies or items requiring clarification may take longer to resolve.
Delivery times for return orders are estimates and may be affected by holidays, weather, or carrier delays. View Shipping Information.
How to Return Your Items
- Create an RMA through your Mengtor account and list the items you are returning.
- Print the corresponding RMA invoice.
- Check that the items and quantities in your package match the invoice.
- Include the RMA invoice with the items and package everything securely.
- Ship your return using the appropriate return label.
You may include multiple RMAs in one shipment. It is recommeneded that customers keep each group of items together with its corresponding RMA invoice so we can process everything accurately.
If we find extra items or a mismatch, we will contact you to clarify. Missing paperwork or invoice differences may require additional time to resolve.
Damaged, Missing, or Incorrect Deliveries
Contact customer service within three business days of delivery to report missing items or damage during transit. Keep the shipping carton and packaging, and provide photos where possible.
If you receive an incorrect item, contact us so we can help resolve it. Manufacturing defects discovered later can be submitted through the warranty process; they are separate from delivery-damage claims.
Frequently Asked Questions
Does Mengtor offer a lifetime warranty across all product categories?
How is Mengtor's free return-label benefit different from other suppliers?
Does Mengtor’s warranty cover parts that have already been installed?
Is the warranty still valid after my customer uses the part?
What paperwork should I include?
Can I combine multiple RMAs in one package?
What happens if I accidentally include an extra item?
How long does it take to receive store credit?
How is my return credit calculated?
Can I receive a cash refund instead of store credit?
How do I get free return labels?
Do I need to keep placing orders to earn more return labels?
How long does return order delivery take?
What if my return is not approved?
Additional Information
Mengtor’s warranty covers the eligible product itself. It does not cover technician labor, accidental device damage, or consequential losses, except where applicable law requires otherwise.
Retain tracking information for your return shipment. Mengtor is not responsible for return items lost in transit. Carrier transit times and delays are outside Mengtor’s control.
If a returned item is declined, contact customer service to discuss the inspection result and next steps. Shipping costs for sending declined items back to you are your responsibility. Unclaimed packages without a corresponding RMA and declined items may be discarded three months after receipt; contact us promptly to arrange their return.